Over the last week one email has stood out more than any technical challenge.
A long-standing customer letting us know they were closing their doors.
After years of supporting their systems, it was a reminder that whilst we spend our days working with databases, applications and reports, we’re really here to support the people who depend on them.
Technology matters.
Reliable systems matter.
But the relationships built over years of working together matter most.
It’s a reminder to appreciate every customer, every project and every conversation.
Because behind every support ticket is a person trying to do their job, serve their customers and build their business.
And that’s the part of technology we’ll never lose sight of.
Originally posted on LinkedIn.